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COVID-19 Health & Safety Measures - Anaheim

    Ketchum Health has always been committed to supporting your health and wellbeing. As we begin to expand our hours of operations and number of available appointments, we will continue to monitor the current Coronavirus (COVID-19) pandemic, follow guidance from official sources, provide regular updates and adjust strategy when necessary.

    Please take note of the COVID-19 Health & Safety Measures that are in place to ensure that we can safely and effectively continue providing the care you need at Ketchum Health's University Eye Center.

    What to Expect When You Arrive For Your Appointment

    We value your health and safety during this unprecedented time. Please be advised at what you should expect when you arrive for your appointment:

    Minimize Crowds

    We kindly ask that you do not bring anyone with you to your appointment unless you require a caregiver or guardian to assist you.

    Pre-Filling Forms

    Please complete all forms and paperwork prior to your appointment to streamline the check-in process.

    Masks Required

    Doctors, staff and patients are required to wear masks at all times. Please bring your own mask and wear upon arrival.

    Temperature Scans

    Temperatures will be taken with a non-contact infrared thermometer will be used prior to entering Ketchum Health. Staff are also required to have their temperatures taken each day to ensure safety.

    Call Ahead to Schedule Pick-Up for Glasses & Contact Lenses

    To provide you with safe and efficient service, we ask that you call ahead so we have your glasses and contacts ready upon your arrival.

    Optical Appointments

    For your safety during this time we kindly ask you to schedule an appointment with a member of our optical team prior to coming in to the Optical Showroom. Please call 714.463.7500 to make an appointment.

    Sample Frames Disinfected and Cleaned

    Opticians will provide concierge services to assist each patient with frame selection

    Hand Sanitizer Available

    We have hand sanitizer stations placed throughout Ketchum Health for your safety. 

    Clean Practice Protocol

    All surfaces will be sanitized frequently with disinfectant to keep all areas of Ketchum Health as clean and safe as possible.


    Hours of Operation

    The University Eye Center at Ketchum Health Anaheim has been operating with regular business hours since June 1, 2020.

    • Monday: 8:00 a.m. – 5:00 p.m.

    • Tuesday: 8:00 a.m. – 5:00 p.m.

    • Wednesday: 8:00 a.m. – 5:00 p.m.

    • Thursday: 8:00 a.m. – 5:00 p.m.

    • Friday: 8:00 a.m. – 5:00 p.m.

    • Saturday: 8:00 a.m. – 5:00 p.m.

    • Sunday: Closed


    Contact Lens Wear and Coronavirus (COVID-19)

    • Should contact lens wearers take special precautions to prevent COVID-19?
      • Currently, there is no evidence to suggest contact lens wearers are more at risk for acquiring COVID-19 than eyeglass wearers.
      • Contact lens wearers should continue to practice safe contact lens wear and care hygiene habits to help prevent against transmission of any contact lens-related infections, such as always washing hands with soap and water before handling lenses.
      • People who are healthy can continue to wear and care for their contact lenses as prescribed by their eye care professional.
    • Is contact lens disinfecting solution effective against COVID-19?
      • Hydrogen peroxide-based systems for cleaning, disinfecting, and storing contact lenses should be effective against the virus that causes COVID-19.
        • For other disinfection methods, such as multipurpose solution and ultrasonic cleaners, there is currently not enough scientific evidence to determine efficacy against the virus.
      • Always use solution to disinfect your contact lenses and case to kill germs that may be present.
      • Handle your lenses over a surface that has been cleaned and disinfected.

    Find more information about how coronavirus spreads and how to protect yourself.

    Visit CDC’s contact lens website for more information on healthy contact lens wear and care.


    Additional Resources

    Centers for Disease Control and Prevention

    World Health Organization

    County Public Health