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Coronavirus Updates

    Updated: April 8, 2020 at 2:00 p.m.

    MBKU is committed to supporting the health and wellbeing of our community. As the Coronavirus (COVID-19) situation has rapidly evolved the past few days, we are sure you have many questions about how the University is responding. 

    We will continue to follow guidance, provide regular updates and adjust strategy when and if recommended about COVID-19.


    Clinic Operations   English  Español

    English

    Anaheim – University Eye Center and Family Medicine

    • Effective Monday, March 24, the University Eye Center and Family Medicine at Ketchum Health Anaheim will move to restricted patient care.

      • Hours of Operation: The University Eye Center, Family Medicine, and Patient Relations phone lines have the following hours of operation:

        • Open Monday, Wednesday, and Friday from 10:00 a.m - 1:00 p.m.

        • Closed Tuesday, Thursday, Saturday, and Sunday.

      • Urgent and Emergency In-Person Appointments: For the health and safety of our patients and staff, in-person appointments will be for urgent and emergency matters only. Please call and make an appointment prior to your visit. Patients will be screened when they call to make their appointment. Unfortunately, we will not be able to accommodate walk-ins at this time.

      • Virtual Eye Care Appointments: Virtual eye care appointments are available through the EyecareLive app for non-emergent conditions like red-eye, pink eye, red eyelid, stye, irritation, follow-up visits for contact lens, dry eye, post-op, and more, remote monitoring of conditions, and sending secure messages to your doctor. Learn more about how to make a virtual appointment. 

      • Glasses and Contact Lenses: We will be available to deliver glasses or contact lenses by appointment only. Contact lenses may also be delivered to your home and can be ordered via phone or our online store:

    Los Angeles – University Eye Center

    • Effective Tuesday, March 17, the University Eye Center at Ketchum Health Los Angeles will remain closed until further notice.

      • Hours of Operation: We will remain open remotely to answer calls during these times:

        • Open Monday, Tuesday, Thursday, Friday from 9:00 a.m. - 5:00 p.m.
          and Wednesday 9:00 a.m.- 2:00 p.m.

        • Closed Saturday and Sunday.

      • Urgent Telehealth Appointments: An on-call optometrist will be available for telehealth consults by appointment only for urgent matters during business hours.

      • Glasses: We will be offering curbside glasses dispensing by appointment only. 

      • Contact Lenses: We will be available to deliver contact lenses to your home. You can place an order via phone or email:

        • Call us at 323.234.9137 to place your order.

        • Email our Yolanda Moreno, our Office Manager, at ymoreno@ketchum.edu and include "Contact Lens Order" in your subject line.

    Español

    Anaheim – Centro Universitario de los Ojos y Medicina Familiar

    • A partir del lunes 24 de marzo, el Centro Universitario de los Ojos y Medicina Familiar, tendrán un horario restringido para la atención a pacientes
      • Horario de Operaciones: El Centro Universitario de los Ojos, Medicina Familiar, y los teléfonos de la recepción operan en las siguientes horas:
        • Abiertos lunes, miércoles, y viernes para atención a pacientes de 10:00 -1:00
        • Cerrados martes, jueves, y sábados
      • Emergencias y Citas para Atención Urgente: Con el fin de proteger la salud y el bienestar de los pacientes y empleados, solo atenderemos citas en persona relacionadas con emergencias o atención urgente. Por favor llame y haga su cita antes de venir. Cada paciente será evaluado telefónicamente cuando llame. Desafortunadamente, no atenderemos pacientes sin cita previa.
      • Citas Virtuales: Citas para los ojos a través del internet para casos no urgentes como ojos enrojecidos, conjuntivitis, parpados irritados, orzuelos, ojos resecos, citas de control para lentes de contacto o cuidado post-operatorio, o para comunicarse con su doctor, están disponibles a través de la aplicación EyecareLive. Haga clic aquí para saber más acerca de las citas por internet
      • Anteojos y Lentes de Contacto: Estaremos disponibles para entregar anteojos o lentes de contacto solo con cita previa. Lo lentes de contacto también pueden ser enviados por correo a su casa, y pueden ser ordenados telefónicamente o a través de nuestro portal en internet:

    Los Ángeles – Centro Universitario de los Ojos

    • A partir del martes 17 de marzo, el Centro Universitario de los Ojos-Los Ángeles estará cerrado hasta nuevo aviso.
      • Horario de Operaciones: Estaremos atendiendo remotamente respondiendo llamadas:
        • Abiertos lunes, martes, jueves y viernes de 9:00- 5:00 y miércoles de 9:00-2:00.
        • Cerrados sábado y domingo
      • Citas de Emergencia por Internet: Nuestro optómetra de turno estará disponible para consultas virtuales únicamente con cita previa durante nuestro horario de operaciones.
      • Anteojos: Estaremos entregando anteojos afuera de la clínica con cita previa.
      • Lentes de Contacto: Podemos enviar por correo lentes de contacto a su domicilio. Puede ordenar sus lentes por teléfono o correo electrónico:
        • Llámenos al 323.234.9137 para hacer su orden.
        • Envíenos un correo electrónico dirigido a nuestra administradora de la oficina,  Yolanda Moreno, al ymoreno@ketchum.edu incluyendo “Orden de Lentes de Contacto” en la razón del mensaje.

    Helpful Guidelines and Tips 

    Social Distancing

    Out of an abundance of caution, we are applying the principles of social distancing and doing everything to flatten the curve of transmission even though we currently have no presumptive cases.

    Over 65 & Chronic Illness

    Per Governor Newsom’s directive, we strongly urge those over the age of 65 to self-isolate at home where possible. If you have a chronic illness, you should consider home isolation as well. Contact your supervisor for at-home work assignments where possible.

    Travel Policy

    As the Coronavirus (COVID-19) situation continues to evolve, travel by MBKU students and employees is impacted. It is important to note that currently, we have no cases of COVID-19 at MBKU.

    View the Full travel Policy

    Precaution Guidelines

    We ask that MBKU employees and students cooperate in taking steps to reduce the transmission of communicable diseases in the workplace.

    View Precaution Guidelines


    Questions

    Please email coronavirus@ketchum.edu or call 714.463.7500 for any specific questions or concerns related to COVID-19. We will reply to you as soon as possible. 


    Additional Resources

    Centers for Disease Control and Prevention

    World Health Organization

    County Public Health