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COVID-19 Health & Safety Measures - LA

    Updated: July 22, 2020 at 12:00 p.m.

    Ketchum Health has always been committed to supporting your health and wellbeing. We will continue to monitor the current Coronavirus (COVID-19) pandemic, follow guidance from official sources, provide regular updates and adjust strategy when necessary.

    Please take note of the COVID-19 Health & Safety Measures that are in place to ensure that we can safely and effectively continue providing the care you need at Ketchum Health’s University Eye Center Los Angeles.


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    Hours of Operation

    All exams are by appointment only. Please note that we will not be able to accept walk-ins at this time.

    • Monday: 9:00 a.m. – 4:30 p.m.

    • Tuesday: 9:00 a.m. – 4:30 p.m.

    • Wednesday: 9:00 a.m. – 4:30 p.m.

    • Thursday: 9:00 a.m. – 4:30 p.m.

    • Friday: 9:00 a.m. – 4:30 p.m.

    • Saturday: 9:00 a.m. – 4:30 p.m.

    • Sunday: Closed

     When Arriving For Your Appointment, Please: 

    1. Head to the South parking lot. 

    2. If arriving in your car, park in an available space and call 323.234.9137.

    3. Let our staff know you are here for an appointment and which parking space # you are in. 

    4. Ensure you (and anyone you are with) are wearing masks.

    5. A staff member will come out to check your temperature, ask screening questions and give you paperwork to complete in your car. 

    6. Once this has been completed, you will be escorted into the building by our staff member for the remainder of the check-in process.

    * If arriving by walking or public transit, please proceed to the side door and either call 323.234.9137 or ring the doorbell if you don't have a mobile phone. A staff member will come out to begin the check-in process.

    Optical Services (Glasses and Contact Lenses)

    Glasses: We will be offering curbside glasses dispensing by appointment only. 

    Contact Lenses: We will be available to deliver contact lenses to your home. You can place an order via phone or email:

    • Call us at 323.234.9137 to place your order.
    • Email our Yolanda Moreno, our Office Manager, at ymoreno@ketchum.edu and include "Contact Lens Order" in your subject line.

    Healthy and Safety Measures Currently in Place

    We value your health and safety during this unprecedented time. Please be advised at what you should expect when you arrive for your appointment:

    Minimize Crowds

    We kindly ask that you do not bring anyone with you to your appointment unless you require a caregiver or guardian to assist you.

    Pre-Filling Forms

    Please complete all forms and paperwork prior to your appointment to streamline the check-in process.

    Masks Required

    Doctors, staff and patients are required to wear masks at all times. Please bring your own mask and wear upon arrival.

    Temperature Scans

    Temperatures will be taken with a non-contact infrared thermometer will be used prior to entering Ketchum Health. Staff are also required to have their temperatures taken each day to ensure safety.

    Call Ahead to Schedule Pick-Up for Glasses & Contact Lenses

    To provide you with safe and efficient service, we ask that you call ahead so we have your glasses and contacts ready upon your arrival.

    Sample Frames Disinfected and Cleaned

    Opticians will provide concierge services to assist each patient with frame selection

    Hand Sanitizer Available

    We have hand sanitizer stations placed throughout Ketchum Health for your safety. 

    Clean Practice Protocol

    All surfaces will be sanitized frequently with disinfectant to keep all areas of Ketchum Health as clean and safe as possible.


    Horario de Consultas

    Estamos abiertos de forma limitada (solo con cita previa) hasta nuevo aviso.

    • lunes: 9:00 a.m. – 4:30 p.m.

    • martes: 9:00 a.m. – 4:30 p.m.

    • miércoles: 9:00 a.m. – 4:30 p.m.

    • jueves: 9:00 a.m. – 4:30 p.m.

    • viernes: 9:00 a.m. – 4:30 p.m.

    • sábado: 9:00 a.m. – 4:30 p.m.

    • domingo: Cerrado

    Al llegar para su cita, observe las siguientes instrucciones: 

    1. Diríjase al estacionamiento sur.
    2. Si está en su automóvil, estacione en un espacio disponible y llame al 323.234.9137.
    3. Infórmele al personal que usted ha llegado a su cita y en cual espacio de estacionamiento se encuentra.
    4. Asegúrese de que usted (y cualquier persona quien lo acompañe) estén usando máscaras.
    5. Un empleado de la Clínica saldrá a revisar su temperatura, le hará preguntas de detección, y le dará las formas para completar en su automóvil, si no lo ha hecho previamente.
    6. Una vez se completen estos procedimientos, el miembro del equipo lo acompañará al edificio para finalizar el resto del proceso de registro.

    * si llega caminando o en transporte público, diríjase a la puerta lateral y llame al 323.234.9137 o toque el timbre si no tiene un teléfono celular. Un miembro del personal saldrá para comenzar el proceso de registro.

    Protocolos de prevención

    Reducir las Multitudes

    Le pedimos cordialmente que no traiga a nadie a su cita a menos que necesite alguien para que lo ayude. A los menores se les permitirá solo un padre o tutor durante el examen. No se permitirán hermanos u otros miembros de la familia. 

    Formularios en Internet

    Si le es posible, por favor complete los formularios de registro por internet. Si no puede hacerlo, le entregaremos las formas para que las complete en su vehículo o afuera de la Clínica. 

    Máscaras Requeridas

    Los médicos, el personal de la clínica, y los pacientes deben usar máscaras en todo momento. Por favor traiga su propia máscara y úsela desde su llegada. 

    Control de la Temperatura

    Antes de entrar a la Clínica, su temperatura se tomará con un termómetro infrarrojo sin necesidad de contacto físico. Por seguridad, todo el personal de la clínica deberá también tomarse la temperatura todos los días antes de ingresar a trabajar. 

    Llame con anticipación para programar la entrega de anteojos y lentes de contacto

    Todos los servicios de la óptica, incluyendo la entrega de anteojos o lentes de contacto requieren una cita previa. 

    Limpieza y Desinfección de Marcos

    El personal de la Óptica ayudará a los pacientes individualmente a elegir los marcos deseados. Le pedimos a los pacientes que no toquen ningún armazón. Todos los pacientes que deseen elegir marcos requieren una cita. Le daremos mayor información a su llegada. 

    Desinfectante de Manos Disponible

    Para su seguridad, tenemos estaciones de desinfectante de manos ubicadas en toda la Clínica. 

    Protocolo de Limpieza

    Todas las superficies se desinfectarán con frecuencia para mantener todas las áreas de la Clínica tan limpias y seguras como sea posible. 

    Contact Lens Wear and COVID-19

    • Should contact lens wearers take special precautions to prevent COVID-19?
      • Currently, there is no evidence to suggest contact lens wearers are more at risk for acquiring COVID-19 than eyeglass wearers.
      • Contact lens wearers should continue to practice safe contact lens wear and care hygiene habits to help prevent against transmission of any contact lens-related infections, such as always washing hands with soap and water before handling lenses.
      • People who are healthy can continue to wear and care for their contact lenses as prescribed by their eye care professional.
    • Is contact lens disinfecting solution effective against COVID-19?
      • Hydrogen peroxide-based systems for cleaning, disinfecting, and storing contact lenses should be effective against the virus that causes COVID-19.
        • For other disinfection methods, such as multipurpose solution and ultrasonic cleaners, there is currently not enough scientific evidence to determine efficacy against the virus.
      • Always use solution to disinfect your contact lenses and case to kill germs that may be present.
      • Handle your lenses over a surface that has been cleaned and disinfected.

    Find more information about how coronavirus spreads and how to protect yourself.

    Visit CDC’s contact lens website for more information on healthy contact lens wear and care.